Jakart — In the refined setting of the 2.0 Award Trends Summit 2026, held at Grand Mercure Kemayoran Jakarta on 24 January 2026, Dr. dr. Hj. Yessi Rahmawati, Sp.OG., Subsp. Obginsos., M.H., M.Kes., C.M.C., FISQua was presented with the Inspiring Professional & Leadership Award 2026. The honor was conferred by GP Rajasa Pranadewa on behalf of Award Magazine, spotlighting a leadership style that balances clinical excellence with institutional discipline and patient empathy.
As Director of RSUD Waluyo Jati (Type B Public Hospital) in Probolinggo, Dr. Yessi is widely associated with a clear, measurable approach to improvement—one that treats service quality as a lived experience, not merely a document standard. Her professional profile reflects that same orientation: she serves as a KARS (Indonesian Hospital Accreditation Commission) surveyor, a health management consultant, and holds a global quality credential through FISQua, a combination that naturally shapes how she builds systems, teams, and service culture.
A defining hallmark of her work is the ability to translate governance into daily reality. Through WJ SATIA (Waluyo Jati Sambut Tamu Istimewa Pasien dan Keluarga), her hospital introduced a welcoming and guidance mechanism that begins the moment a patient arrives. Dedicated staff members function as hosts—directing patients to the appropriate units, clarifying service pathways, and accompanying elderly patients or those with physical limitations—ensuring that the first minutes in a hospital feel ordered, dignified, and reassuring.
To strengthen responsiveness and trust, she also advanced BUNDA CARE (Complain, Apresiation, Response and Education)—a WhatsApp-based feedback channel paired with direct in-hospital handling. More than a complaint line, it is designed as a fast-response loop: concerns are received, addressed, and converted into institutional learning, while appreciation is treated as insight into what should be protected and replicated. In public healthcare, where perception is built through countless small interactions, speed and clarity of response can be as influential as clinical outcomes.
Her leadership is equally visible in the way she shapes organizational behavior. The hospital’s transformation ethos is framed through BUGARR (Bersih, Unggul, Gerak Cepat, Aman, Ramah, dan Rapi Kinerjanya)—a service culture movement emphasizing cleanliness, excellence, agility, safety, warmth, and performance neatness. It is, in essence, a leadership language that is easy for teams to internalize: practical, memorable, and anchored in daily conduct rather than ceremonial messaging.
Beyond institutional leadership, Dr. Yessi contributes to the broader professional ecosystem—holding roles across medical associations and ethics bodies, including leadership positions within IDI and POGI, and involvement in other health-related professional organizations. This breadth supports a leadership posture that is not isolated within one institution, but connected to professional standards, ethics, and continuous development across the sector.
Her track record of recognition adds continuity to the narrative: among others, she has received the Satyalancana Karya Satya X Tahun (2022) and Adi Strada Leadership (2023), alongside awards highlighting innovation and leadership in healthcare services—culminating in the Inspiring Professional & Leadership Award 2026 at this year’s summit. The through-line is consistent: leadership that treats service as a promise—kept through systems, people, and everyday care.
In a moment when public hospitals are expected to be both accessible and world-class, Dr. Yessi’s work stands as a persuasive example of modern leadership: patient-centered, quality-driven, and operationally disciplined. The award is not merely a spotlight on one figure—it is a signal that structured compassion, backed by governance and standards, can be a defining signature of public healthcare excellence.
Social Media: Facebook: Yessi Dokter Obsgyn | Instagram: @yessi_dokter_obsgyn
